Support Roles in UK Schools | Career Paths & Opportunities
Explore the range of school support roles that help create positive, inclusive learning environments across England, Scotland, and Wales.
Schools in the UK rely on a wide range of support staff to create safe, effective, and inclusive learning environments. These roles are essential to helping pupils succeed — both in and out of the classroom. If you’re passionate about education but not necessarily looking to become a teacher, a support role could be a rewarding career choice.
1. Teaching Assistants (TAs)
What they do:
Teaching Assistants (TAs) work closely with teachers to support learning in the classroom. They help pupils understand tasks, prepare resources, and may offer one-to-one or small group support — particularly for children who need extra help.
Qualifications:
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No formal degree required, but Level 2 or 3 Teaching Assistant qualifications are common.
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Classroom experience, volunteering, or an apprenticeship can help you get started.
Progression:
TAs can advance to Higher Level Teaching Assistant (HLTA) roles, specialise in SEND support, or go on to train as qualified teachers.
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2. Special Educational Needs (SEN) Support Staff
What they do:
SEN or SEND (Special Educational Needs and Disabilities) staff provide tailored support for pupils with additional needs — such as autism, dyslexia, or physical disabilities. They work closely with teachers, parents, and external specialists.
Qualifications:
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Experience in care, education, or child development is helpful.
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SEN-specific training or certificates (e.g. Level 3 Award in Supporting Teaching and Learning) can boost employability.
Progression:
Experienced staff may become SEN Coordinators (SENCOs) or Inclusion Officers with further training.
3. Pastoral and Wellbeing Staff
What they do:
Pastoral teams focus on pupils’ wellbeing, attendance, and behaviour. Roles include Pastoral Support Officer, Learning Mentor, or Attendance Officer. These professionals ensure students feel supported emotionally and socially, helping them stay engaged in learning.
Qualifications:
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Backgrounds in youth work, counselling, or education are valuable.
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Many roles require safeguarding and mental health awareness training.
Progression:
Staff can move into senior pastoral, safeguarding, or family liaison positions.
4. Administrative and Office Staff
What they do:
School administrators keep everything running smoothly — managing admissions, finances, records, and communications. Roles include School Administrator, Receptionist, and Finance Officer.
Qualifications:
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Good IT, communication, and organisation skills are essential.
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Qualifications such as NVQs or diplomas in Business Administration are helpful.
Progression:
With experience, staff can move into School Business Manager roles, overseeing budgets and operations.
5. Technicians and IT Support
What they do:
Technicians maintain the school’s facilities and equipment — from science labs and art studios to computer systems. Common roles include ICT Technician, Science Technician, or Design & Technology Technician.
Qualifications:
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Technical or vocational qualifications (e.g. Level 3 in IT Support or Applied Science).
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Hands-on experience and problem-solving skills are key.
Progression:
Technicians may progress into senior roles, site management, or specialist IT management positions.
6. Site and Facilities Staff
What they do:
These roles focus on the physical environment — ensuring the school is clean, safe, and well maintained. Positions include Caretaker, Cleaner, Maintenance Officer, and Groundskeeper.
Qualifications:
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Practical experience in maintenance, health and safety, or facilities management is valuable.
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Some roles require specific trade skills.
Progression:
Experienced staff can become Site Managers or move into local authority facilities management.
7. School Business and Leadership Support
What they do:
Senior non-teaching staff manage finances, HR, and compliance. The School Business Manager (SBM) or Operations Manager plays a vital strategic role supporting the headteacher and governing body.
Qualifications:
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Management or finance qualifications (e.g. Level 4–6 School Business Professional apprenticeship).
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Strong leadership and organisational skills.
Progression:
Opportunities exist to move into multi-academy trust leadership or education consultancy.
Why Choose a Support Role?
Support staff make a lasting difference to pupils’ lives — offering stability, encouragement, and expertise. Many of these roles offer:
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Flexible or term-time working
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Training and professional development opportunities
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Clear pathways into teaching or school leadership